Returns & Shipping
Doctor V’s naturally sugar free goodness is available to ship Australia wide. Yes, that’s all regions within Australia from Tasmania to Western Australia and everywhere in-between.
How much is shipping?
Shipping costs are calculated at the online checkout and are based on your delivery address.
How long will my order take to arrive?
Once you place your order, it will typically take 2-5 business days to arrive. Getting restless? Once your order is processed, we’ll send you a tracking link so you can keep tabs on just how near your bottles are.
Can I change my delivery address?
Unfortunately, we can’t change your delivery address once your order has been placed.
Will my drinks arrive chilled?
All our drinks will arrive at ambient (room) temperature. Don’t worry they won’t lose any of their delicious flavour or goodness. Just stick them in the fridge for 20min and they will be ready to drink or mix.
What’s your returns policy?
We hope you’ll never be dissatisfied with any of our products but in the rare case you are Doctor V will refund any unopened items if it is within 14 days of receipt. To receive a full refund the item must be:
Returned within 14 days of purchase
Unused and in its original packaging
Packaged in the original condition
Purchased directly from our online store
The customer is responsible for the cost of return postage. Refunds will be issued to the full value of the product (excluding postage). Once the refund is initiated, payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Our Returns Policy forms part of and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time.
How long will it take to process a return?
Once your return has been received at our Warehouse, your return request will be processed within 1-3 business days. Please ensure you have alerted us of the return to ensure you are within the 14 days return policy and eligible to receive a full refund. You can reach out to us at firstname.lastname@example.org with your order number and reason for the return.
Once processed, your financial institution can take 3-5 business days to process the funds back to your account. Please also allow 2-4 business days for re-delivery within Australia.